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RETURNS POLICY

Returns Policy (UK Customers)

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Last updated: 04/05/2026

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We want you to be completely satisfied with your purchase. This Returns Policy is in line with your rights under the Consumer Contracts Regulations 2013 and other applicable UK consumer protection laws.

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Your Right to Cancel (Cooling-Off Period)

If you purchase goods online, you have the legal right to cancel your order within 14 days of receiving your item, for any reason.

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You then have a further 14 days to return the item to us once you have notified us of your cancellation.

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Our Extended Returns Policy

In addition to your legal rights, we offer a 30-day returns policy from the date you receive your item.

To be eligible for a return under our policy:

  • The item must be unused, unopened, and in its original packaging

  • The item must be in a resalable condition

We reserve the right to refuse a return if these conditions are not met.

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Return Costs

  • Customers are responsible for the cost of returning items to us, unless the item is faulty or not as described

  • We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit

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Faulty or Incorrect Items

If your item is:

  • Faulty

  • Damaged

  • Not as described

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You are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

In these cases:

  • Please contact us within 30 days of receiving your order

  • We will cover the cost of return shipping where applicable

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Refunds

Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund

  • Approved refunds will be processed within 14 days

  • Refunds will be issued to your original payment method

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How to Return an Item

To start a return, please contact us at: Chloe.franks@smasheditgames.com

Include:

  • Your order number

  • Reason for return

We will provide instructions on how to return your item.

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Exclusions

We do not accept returns for:

  • Items that have been opened or used (unless faulty)

  • Any items not in their original condition

This policy does not affect your statutory rights under UK law.

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